We will do our utmost to accommodate any problems and therefore cancellations, however there are business issues that we are sure customers appreciate – for example having to staff rooms and rotas in particular, but also slots not being available for other bookings and cost of receiving payments themselves. I have tried to develop the most accommodating policy: Any booking cancelled with 4 + weeks notice, a full refund will be offered. Any booking cancelled with 1 + week notice will be charged £5 to cover costs, with the balance being returned. Any booking cancelled with 24 + hours notice will be charged the minimum room cost of £55.
The balance will be returned. Any booking cancelled with less than 24 hours notice, or a team who do not turn up will be offered no refund. Obviously in extreme circumstances and as always at the managers discretion we may be able to be more accommodating. I trust customers appreciate the desire to be flexible while understanding the costs and issues we face in the event of cancellations. Please note we have large time-slots for each booking to try to minimise problems with traffic or early / late arrivals.