We will do our utmost to accommodate any problems and therefore cancellations, however there are business issues that we are sure customers appreciate – for example having to staff rooms and rotas in particular, but as well as booking slots not being available for other bookings and cost of receiving payments themselves.
We have tried to develop the most accommodating policy:
Any booking cancelled with 4 + weeks notice, a full refund will be offered.
Any booking cancelled with 1 + week notice will be charged £5 to cover costs, with the balance being returned.
Any booking cancelled with 24 + hours notice will be charged the minimum room cost of £55. The balance will be returned.
Any booking cancelled with less than 24 hours notice, or a team who do not turn up will be offered no refund.
In the event of any unforeseen circumstances the manager’s discretion will apply, and we will try to be as accommodating as possible.
We trust customers appreciate the desire to be flexible while understanding the costs and issues we face in the event of cancellations. Please note we have large time-slots for each booking to try to minimise problems with traffic or early / late arrivals.
Covid 19 Coronavirus
During the current Covid 19 crisis we understand that cancellations will occur due to players needing to isolate themselves. We will refund bookins affected in this way.
Please err on the side of caution with this, our staff and other customers will appreciate your consideration.