Cancellations Policy - CryptX Escape Rooms Cambridge

Cancellations Policy

We will do our utmost to accommodate any problems and therefore cancellations, however there are business issues that we are sure customers appreciate – for example having to staff rooms and rotas in particular, as well as booking slots not being available for other bookings and cost of receiving payments themselves.

We have tried to develop the most accommodating policy:

Any booking cancelled with 4 + weeks notice, a full refund will be offered.
Any booking cancelled with 1 + week notice will be charged £5 to cover costs, with the remaining balance returned.
Any booking cancelled with 24 + hours notice will be charged the minimum room cost of £65. The remaining balance will be returned.
Any booking cancelled with less than 24 hours notice, or a team who does not turn up will be offered no refund.

In the event of any unforeseen circumstances the manager’s discretion will apply, and we will try to be as accommodating as possible.

We trust customers appreciate the desire to be flexible while understanding the costs and issues we face in the event of cancellations. Please note we have large time-slots for each booking to try to minimise problems with traffic or early / late arrivals.

Covid 19 Coronavirus

During the Covid 19 crisis we understood that cancellations occurred due to players needing to isolate themselves. We refund bookings affected in this way.

Should a Covid variant return, or a similar outbreak occur, we will expect customers to act responsibility to avoid placing our staff or other teams at risk. We will refund bookings as appropriate should this happen.

Open 7 days a week

FREE parking

The Plough Suite

Glebe Farm Campus

Knapwell

Cambridge

CB23 4GG

office@cryptx.co.uk

01223 751 344